Intercom Pricing: No-BS Breakdown for Every Company Size

It’s safe to say that people who’ve bought the platform regardless of its complicated pricing are very satisfied in the end. Active people are all the users who have sent or received a message from you in the last 90 days. You can see everything included in this Intercom pricing plan in the pictures below.

Olark also has a customer data platform that lets you organize and access customer information, such as structured notes, page views, and CRM records. You can also use Olark’s API to send chat data to applications like Google Analytics, Slack, or Zendesk. Unlike other platforms that charge you per agent or per feature, the company gives you unlimited agents, unlimited chats, unlimited contacts, and unlimited features. You only require paying if you hire their chat agents or virtual assistants. Intercom can be customized to suit different industries and business sizes, with different pricing plans and integrations. Customize your Intercom experience with bots that match your unique design goals.

Customerly vs Intercom Highlights

If you’re looking for a dedicated support tool, Crisp may not be your best option. Easily find customer profiles to ensure you’re providing them with the best possible service every single time. Adiptel, Everhour, Sangoma, and more – a comprehensive list of VoIP providers and telecommunication services for businesses. He is responsible for a team of 20 translators, reviewing content suggestions and setting up processes.

With Fullview, you can chat with customers — AND use multiplayer screen control to guide them in your product and solve problems. As we all know, engaging leads when they’re most interested is the way to ensure no opportunity is missed. It helps users understand when and how to approach potential leads and ensures that every conversation is an opportunity to connect and convert. Essentially, Intercom is for any business relying on interaction with customers to make final sales and promote growth. Zoho SalesIQ’s chatbot allows for a high degree of customization, enabling businesses to tailor the chatbot’s conversation flow and responses to their specific needs. Intercom’s bot also allows for customization but to a lesser degree than Zoho SalesIQ.

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Since their live chat software costs the same as getting their entire suite of products, you might as well get them all. This will give you the ability to do things like create a knowledge base, create automated marketing campaigns, and view live customer data. Pure Chat is a live chat software that lets you connect with your website visitors in real-time. You can customize your chat widget to match your brand, set up canned responses and chat triggers, and manage multiple chats from a powerful dashboard. Pure Chat also offers native iOS and Android apps, so you can chat with your customers on the go. HelpCrunch is not just a customer support tool but also a lead generation and email marketing tool.

With its all-encompassing and cost-effective approach, Helpwise is the recommended choice for SMBs seeking to elevate their customer service. Kustomer is a robust customer service software platform that presents itself as a compelling Intercom alternative. Just like Intercom, Kustomer is designed to help businesses effectively manage their customer interactions and support operations. HappyFox presents itself as a distinctive Intercom alternative, offering a range of features that focus on providing unique and specialized customer interactions. HappyFox comes with a powerful ticketing system, canned responses, automation, knowledge base builder, and help desk reports.

You can purchase and “add-on” for custom bots, but this feature is $99/mo. Given their focus, Intercom has an incredibly intuitive and visually-appealing design for visitors. We have explored chatbot development platforms to help you find the perfect fit for your business needs. The future of AI chatbot platforms looks incredibly promising, with ongoing technological developments opening up exciting opportunities. What sets ChatBot apart is the focus on providing a tool that enables you to create long-term and authentic relationships with your customers while putting in minimal effort.

Freshdesk is known for its robust ticketing system and automation features, streamlining customer support processes for businesses of all sizes. Part of the Freshworks suite, this help desk software is one of the best Intercom alternatives for startups that are looking for a comprehensive customer support solution. This support tool is designed to help businesses manage customer interactions and support tickets across various channels.

Best Intercom Alternatives for Startups to Try in 2023

ProProfs offers a suite of customer support tools, such as a help desk, live chat, knowledge base, survey maker, CRM, online training maker, popup creation tool, and more. These products can help you generate more leads, manage customer interactions, automate workflows, measure business performance, etc. Intercom is a useful customer service platform, but it does have drawbacks, such as expensive pricing and limited features. If you find the tool to be unsuitable for your business, it’s beneficial to start looking for Intercom alternatives like Chatling.

• You can purchase and “add-on” for custom bots, but this feature is $99/mo.
• Some users have pointed out a learning curve in setting up chatbot flows and connecting various nodes.
• With us, launching your AI chatbots on your website is a matter of a few clicks, thanks to the free Chat Widget.
• Zoho Desk emerges as a dedicated support solution within the comprehensive Zoho suite.
• Part of the Freshworks suite, this help desk software is one of the best Intercom alternatives for startups that are looking for a comprehensive customer support solution.

Among the other 190 integrations like Salesforce and Pipedrive, LiveAgent also integrates with Slack to receive notifications on newly opened tickets and new onboarded users. The professional pack is $800/month with engagement automation and custom reports. Built on its leading and free CRM, HubSpot Service Hub has a suite of inbound tools from sales to marketing. For an additional widget and 3 auto messages & pop-ups, you are charged $12/month. Communication tools are applications designed to integrate with various mediums to facilitate effective collaboration and reduce potential errors in cross-communication.

Upon clicking on the “get started” button, I was able to begin the registration process. Altogether, signing up for the Intercom chatbot took me less than 10 minutes. Pardeep overlooks growth at Upscope and loves writing about SaaS companies, customer success and customer experience.

With ProProfs, you can create chatbots that answer common user questions, share knowledge base articles that offer self-service, and manage help desk tickets through a shared inbox. It helps you save time, money, and resources while improving customer satisfaction. Both Zendesk Messaging and Intercom Messenger offer live chat features and AI-enabled chatbots for 24/7 support to customers. Additionally, you can trigger incoming messages to automatically assign an agent and create dashboards to monitor the team’s performance on live chat. Chatbots are able to use data from your CRM (customer relationship management) tools to learn more about your users and offer personalized customer experiences. For instance, AI chatbots can provide updates on customer orders, follow-up conversations, and refer to them by name.

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