Customer Service Quality Assurance Interview Questions

Verification and validation both fall into the “quality control” category, but there are four widely regarded methods in use today. Another aspect of interviews will always be “what if” or hypothetical questions. These types of queries will always have you draw upon that knowledge base you have to answer the question in a way the interviewer finds satisfactory.

Before taking off to production, teams need to take a good look at test summary reports, remaining defects and release readiness. Together, testers and developers will need to fully understand and input on how business requirements are feasible or not for implementation. In order words, they need to know how the code  could be broken down into smaller chunks, scenarios and test cases. Testability is key from the design phase to avoid ambiguous requirements, resulting in invalid software tests. A real-life example is when the QA team tests a mobile banking app pre-release to make sure that it works well on both the front end and back end.

What should the Software QA document include?

Acceptance testing is performed by the users or customers to check whether it meets their requirements or not. QA team persuades the quality by monitoring the whole development process. QA tracks the outcome and adjusting qa engineer questions processes to meet the expectation. Traceability matrix is a table that traces and maps the user requirements with test cases. Tailoring your answer to the specific company for this kind of question is crucial.

  • The testing of all the branches of the code, which is tested once, is known as branch testing.
  • At the same time, it buffers automation beginners more time to play around with pre-built assets and the underlying test code before scripting their first test with a programming language.
  • Make a business case for diversity and inclusion initiatives with this data.
  • It also needs to be able to work with key DevOps tools like test and defect management, CI and containers.
  • Attackers are more likely to exploit non-standard scenarios, so including such scenarios in your test plan is a great way to improve test coverage.
  • This type of situation arises when customers want the software on time than the delay in getting the software and the cost involved in correcting the bugs.

If you are applying for a QA job at a security software company, the answer will be very different than if you are applying to QA for a medical device company. Don’t be shy when answering a question like this; there are clear signs when testing plans and individual tests go awry. The best option here is to pick a specific example from your career and transition from describing generic signs to what specifically piqued your QA sensibilities in that situation. Let’s break down the different categories of question types, example questions, and example answers you could give during a real interview. Identifying the most common questions in QA job interviews is deceptively simple. You have general questions that are asked at every interview like “Where did you go to school?

What are the different types of locators in Selenium?

Let’s use an ecommerce website to give sample scenarios for unit testing, integration testing and end-to-end testing. Testing levels refer to the different stages and granularity of testing. The main aim of Quality Control is to find the errors while Quality Control helps to eliminate the same errors or the ones which are reported. In addition to this, QC is a reactive approach whereas QA is a proactive approach. Alena Meyer is an author with a background in project management, sales, and marketing. The point is to prepare a couple of examples and be ready to discuss them.

quality assurance interview questions

Second, they may be trying to gauge your level of experience and expertise. If you have overcome significant challenges in your field, it shows that you are knowledgeable and capable. If you are able to overcome challenges quickly and efficiently, it shows that you have the ability to find creative solutions. No problem – if you come from a support background, use specific examples of times when you went the extra mile to ensure you provided quality service to your customers. You want to demonstrate a solid understanding of the job brief and the company’s current performance. In other words, show the interviewer that you’ve done your research.

What is the difference between Quality Assurance and Testing?

It starts when a defect is found and ends when a defect is closed, after ensuring it’s not reproduced. It requires all three stages of process validation to be fully addressed, regardless of whether contemporary or traditional methods are utilized. The US FDA guidance considers Equipment and process design and equipment qualification as part of the overall process validation effort. The EMA guideline sees the process as independent from Equipment and facility. Currently, the EMA still relies on Annex-15 of the GMP guide for instruction on equipment qualification.

quality assurance interview questions

It is important for the company to know that the Quality Assurance is committed to the company and its goals, and that they are planning on staying with the company for the long term. Quality assurance processes can often be complex, and professionals need to be able to identify and resolve issues as they arise. Here’s your chance to discuss how understanding, improving & scaling support quality is a lot easier on a QA platform.